Frequently Asked Questions
Everything you need to know about bringing Batavia craftsmanship into your home.
What is the typical delivery timeframe for furniture orders?
Standard shipping for in-stock home decor takes 3-5 business days. Larger furniture items are shipped via our white-glove delivery service and typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping for Batavia products?
Currently, we ship exclusively within the continental United States and Canada. We are working on expanding our logistics to support international home enthusiasts in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture or final sale items are not eligible for return unless they arrive damaged.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. For large furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
Are your materials sustainably sourced?
At Batavia, we prioritize ethical sourcing. Our wood is FSC-certified, and we work closely with artisans who utilize sustainable manufacturing processes to minimize environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home investments.